The customer had in-house weld overlay capability but was encountering various ongoing issues mainly relating to quality and delivery as well as lacking technical knowledge internally relating to Procedure Qualification Records (PQRs) for specific projects.
The customer initially asked for an internal audit on its own in-house welding facility and then for Glacier to make recommendations for performance improvement.
Following this review, Glacier was asked to assume management responsibility for the customer’s in-house facility on an interim basis to improve quality, efficiency and delivery performance.
The period of review and interim management by Glacier Energy confirmed that weld overlay was not the customer’s core competence and that greater value could be added by outsourcing to a specialist offering the full range of welding solutions our customer required.
Both parties agreed to the development of a long-term weld management solution agreement. Defined as an Exclusive Outsourcing Agreement, it involved complete welding provision, planning and scheduling, management reporting, and technical expertise incorporating weld engineering and metallurgy as required.